Order Processing, Shipping and Delivery
• Orders placed before 2pm will ship the same working day.
• Orders placed after 2pm will ship the following working day.
• Orders placed Sat-Sun will ship the following working day.
Once your order has been confirmed you will received the following:
• Confirmation e-mail: This e-mail will contain your order reference number. You will need this number should you need to speak with our Customer Service team.
• Dispatch e-mail: This second e-mail will be sent once the order has been processed and shipped from our distribution center.
We offer 2 services
Free delivery on all orders with a 2-5 day delivery window from despatch or
Express for £4.50 with a 1-2 day delivery window from despatch.
Please note all orders require a signature and we do not deliver on weekends or Bank holidays.
Delivery is to United Kingdom Mainland only.
Returns / Refunds Policy
If you have purchased items through our website and they do not meet your expectations on either fit or appearance, they may be returned within 30 days from the day after you have received your order. The product must be in NEW condition and have ALL packaging material, original tags and labels in place. Failure to comply with the returns policy will force a quality inspection, which may cause a delay refunding your account.
If you need to return any item please contact our Customer Services team by email or telephone. See our Terms & Conditions pages for more information.
All orders are subject to bank authorization prior to processing. Your credit/debit card will be billed once the order has been shipped from our distribution center. Your card statement may say “Verve - Jagged Peak“.
Payments we accept
Verve - Jagged Peak accepts the following forms of payment: Visa, MasterCard and PayPal Express. At this time we cannot accept Cash, Postal orders, COD, Cheque's or Bankers’ Drafts. The name and billing address you provide must match the name and billing address on record with your credit/debit card company. Your credit/debit card will be billed once the order has been processed and shipped from our distribution center.
WHO ARE JAGGED PEAK?
Jagged Peak are a service provider who will process your Order and arrange delivery to you. The name “Jagged Peak Verve” will appear on your card statement or "Verve-Jagged Peak" in PayPal.